Customer Awareness and Perception of Usage of E-banking in Commercial Banks of Zanzibar, Tanzania

The study focused on customer awareness and perception of the usage e-banking in commercial banks Zanzibar. specific objectives were: • To assess level customer's Peoples Bank Zanzibar, analyze customers' Zanzibar examine challenges facing bank used a descriptive design that involved qualitative quantitative approaches. A population 104000 customers PBZ was considered. Data were collected using interviews questionnaires analysed thematic analysis mean standard deviation. found low as statements: I have lots information about transactions, is an easy service saves time, e-Banking Transactions procedures are simple straightforward ranked moderate. E-banking less costly than conventional over-the-counter banking very low, more effective low. findings showed respondents had not reliable, insecure, use internet, thought can make incorrect operations; all high perceptions e-banking. responsive moderate services. recommended should increase services offer civic education to discourage negative perceptions.